Refund Policy

At Purposeful Advocacy, LLC, we are committed to providing high-quality advocacy services to support families navigating the special education process. Because our services involve time, preparation, and professional expertise, we have the following refund policy:

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1. Consultation Fees: Fees for consultations are non-refundable, as time is reserved and preparation occurs in advance. If you need to reschedule a consultation, please provide at least 24 hours’ notice, and we will gladly move your appointment to a later date at no additional cost.

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2. Service Packages & Retainers: Payments made toward service packages or retainers are generally non-refundable once services have begun. If you decide to discontinue services before we begin work on your case, you may request a partial refund, less any administrative or preparation costs already incurred. Any unused balance on a retainer may be credited toward future services for up to 12 months from the date of payment.

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3. Cancellations: If you cancel services with less than 24 hours’ notice, any scheduled session will be considered completed and non-refundable. Emergencies will be handled on a case-by-case basis at our discretion.

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4. Workshops, Trainings, and Events: Refunds for workshops, trainings, or events may be available if cancellation is requested at least 7 days in advance. If you cannot attend, you may request to transfer your registration to another session or designate another person to attend in your place.

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5. No Guarantees: Advocacy services aim to support families in navigating special education laws and processes. However, outcomes cannot be guaranteed. Payment for services is for time, expertise, and advocacy efforts, not results.

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6. How to Request a Refund: To request a refund or credit, please get in touch with us in writing via email at purposefuladvocy@gmail.com

Refund requests will be reviewed within 10 business days.

Approved refunds will be issued by the original payment method.